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What our customers think. Essential Oils Direct Reviews

Customer Reviews

I have been ordering from Essential Oils for the past few years. They are streaks ahead of their competitors in product quality, price and customer service. Their oils are such high quality. They are raw and natural. I’ve tried other companies but never got the quality, or the customer service I wanted or expected, but with these guys you get the best. Highly recommend. 


I am thrilled with the quality, depth and price of yours, along with the very efficient service. I received my wholesale order yesterday and love everything... That's all really!

Thanks, Susie

I have to say, you're my favourite supplier by far.

Your products are brilliant and service impeccable. I will be sticking with you in the long term :)

Have a lovely evening and thanks again for your help.


Everything arrived perfectly.

Really pleased with the quality.

Thanks for the terrific service and product.

Tracey S

Hello EOD Sales Team

Thank you so very much for sending my order so quickly and so efficiently. I’m looking forward to trying the oils. Thanks again - very impressive turn round time.  I will certainly order from you again.

Kind regards Caroline  Karen

Just wanted to say a big thank you for the excellent service with my first order with you. I placed an order late Monday evening and didn't expect a delivery until at least the weekend considering all the Covid-19 restrictions but no its been delivered this afternoon. I will certainly be using you again.

Kind regards, Karen

I would just like to compliment you on your quick and efficient service, my order has just arrived, very well packed and prompt.  Thank you, Tricia P

Hi there, I just want to say how exceptional both your delivery service, quality and the price of your products. I love your selection and will continue to buy from you. Thanks, Lucas

Dear Essentially Oils Direct
I just wanted to thankyou for being such a brilliantly efficient, and well run service for your customers.
Kind regards, Carol Griffin. Suffolk.

Just received items ...very pleased ..A prompt and efficient service...thanks.

Shelagh L

Just to say I ordered for the first time from you. The 100ml glass amber with atomiser and pipette. Just a compliment really. Have tried many and never really happy with them. Yours have been the best to date. Strong. Good pump and look sleek. Think its nice to write when things are going right and not only when going wrong. Will definitely be ordering more as my product goes to market.


Hi, I received my first order with you yesterday evening. I can only give you top marks from your website ordering system to the turnaround dispatch and delivery process. The tracking arrangement worked perfectly even advising us that because of traffic delays the delivery would be a little later than first quoted. The items arrived in perfect condition by a very personable delivery driver. Thank you for a first clas service. I am sure the first of many. Regards, Tina S

May I say that your service has been a breath of fresh air compared to the company I have been dealing with recently...I'm very pleased to have discovered you.
Kind regards, Carol, Suffolk.

Just a little line to say thank you for the very quick dispatch of my order which I received safely today. My products were well packed and intact on arrival. I am so very pleased to see the tops of the essential oils are already labelled and therefore easy to access out of storage cases/boxes - this will save me so much time and inconvenience in labelling, thank you - that's brilliant !! All in all a great service from you. Thank you all at Essential Oils Direct, I am very happy to recommend your company and look forward to continuing business with you in the future. With Kind Regards, Susan

Hi, I have always found the products from EOD to be very high quality. My orders are well packed and delivered as promised and after many years, it is still a joy to use EOD. My best wishes to all,  Barbara

Although I only placed one order in 2016, everything I ordered was delivered extremely quickly, and was robustly packed for delivery. I would recommend EOD, and I will be using them again”

Regards, Alan

I'm happy say that the service I received from EOD was first class, and excellent value for money

Alan M

I just wanted to let you know that I received my order of the beautiful oils today 26th April Thank you very much, very quickly delivered, love your site and I will continue to order when I need some more.
Tracy W

Hi,  I just wanted to let you know how happy I am with the service I have received from your company. Everything about the way my order has been processed has been excellent !
It’s not often you get items delivered next day for free either. I am very happy with all the items I have ordered too. Many thanks from a very happy customer who will definitely be using you again.


Just to say THANK YOU for the prompt delivery of my essential oils order. I am very pleased with the product and especially pleased with how quickly my order arrived, just in time as I was running out of my favourite oil, Lavender. Thank you again.

Mary James

My order of essential oils was beautifully wrapped in packets in the package received in good order. Congratulations and many thanks to all involved. Very impressed, Dr Youell
p.s I look forward to future close association with EOD.


Just to thank you for such a great service, I ordered yesterday and the box has been delivered today, everything was just so easy, I look forward to ordering from you again.


Hi, i placed my order with you yesterday and it has just arrived. I just wanted to say thank you for your excellent service and quality products at great prices. I will be happily recommending you. Thanks, Leaf.

Just want to say thanks for the excellent service. Ordered over the weekend and received by Tuesday. Well packaged and the products of base lotions for shampoo and shower gel are excellent. Will continue to order from you.

Cheers, Derek.

I just wanted to say thank you for my first order. Excellent service and quick delivery. Order placed at 11pm on a Tuesday and delivered to my front door in the Channel Islands on Thursday. Very good packaging, everything was so well packed and protected. Love the products, made up a massage blend that evening and gave a mini massage to both my daughters.... Best nights sleep they have both had in ages. Thank you, will definitely recommend your company at every opportunity.

I can honestly say that I am extremely impressed with the level of service I have received from Essential Oils Direct over the years. Goods always arrive promptly, nicely packaged and of top quality  standard. excellent customer services with queries handled in friendly and professional manner. As a loyal customer I wouldn’t dream of ordering my therapy essentials from anywhere else and continuously recommend your service to everyone I know! Thank you again

Jaina, Leicester

Must write to tell you that I am so impressed with your service. Not only do you have the widest range of essential oils in UK but the speed of service is outstanding. Oils are top quality and always reliable. Thank you so much. From one very appreciative Soapmaker! YH

Just wanted to say a big thank you for getting my order to me so fast, ordered on Thursday and products arrived on Friday within 24 hours, brilliant. Everything is good quality and was perfectly packaged. All smells gorgeous. I will order again.
Vicki Franks

Many many many thanks the replacement Zenbow which has been working like a charm. I have been meaning to get back to you but u beat me to it - I trust u got the one I sent you by now - a friend of mine from Holland saw mine and he wanted one. I checked your website - you seem to do only UK deliveries but I asked him to contact you anyway - his name is Neil - the new one is a lot more quieter - the first day I used the first one I notice an unusual humming sound from the unit much louder than I would expect - this one is amazing - its so beautifully designed - I might buy these for gifts for people from time to time - they are very original.
Many thanks for your great customer service, in an age with so many overly big companies - its nice to know that customer service from small businesses is still around.

Thank you for the prompt delivery, especially at this time of year. Great value for money and I will be recommending you to my friends.

Kind Regards,  Jan Alexander

I just wanted to tell you that it has been a very long time since I dealt with a company as efficient as you are. Thank you for a speedy delivery, for the aromatherapy MSDS sheets you sent - Seemed like within minutes of me requesting them. I take comfort in the knowledge that I never, ever will have to contact another company for my needs...I seem to have found the best!
E Griffiths

Dear Essential Oils Direct, 
I've just placed my second order with yourselves as I was so pleased with the first.
The quality of the oils is fantastic, your delivery is speedy and the prices are extremely good.

I use the oils for massage but also at home in baths, massage or vaporisers.

The Chamomile and lavender is especially good for my two toddlers in the evening and the uplifting essential oils are used by my son as he is studying for his GCSE's. My husband keeps the citronella spray with him at work to avoid being bitten by bugs.

Thank you so much for providing such a great selection and service.
Wishing you all the best,
Kate W.

Essential Oils Direct, what a find!
Excellent service, great value, great quality, fast delivery, what more
can i say!
I shall be ordering from you a lot more in the future, and will be
more than happy to recommend you to anyone else.
Helen, London

Good Morning,

I have just received my order, it was a very fast delivery, and I am highly delighted with the goods,
Thank you.

G Barker

We are very satisfied with the exceptional service we receive from yourselves.
thank you very much for all you do for the hospice it makes a huge difference to our patients.
P Brierley
Sister Day Hospice

Just to say thank you for a very prompt delivery of the above order - everything well packaged and arrived this morning
Very unusual these days!
Heather Z

Happy New Year to Essential Oils

Many thanks for your speedy delivery and the lovely oils which as always were well packaged.

Dear EOD Sales team,
Thank you for your good service, there are few places left these days where people do what they say they will do!
You've given me hope that all is not lost.
I will use you again,
Thanks again
W Stewart 

Unbelievable service, thank you.  We have ordered from you before, and
will certainly do so again.

Thanks for a first class service.

G Lee (Mrs)

Just a quick note to say I was very pleased to receive my order so
quickly. It arrived intact, well packaged and the delivery driver
left them in the green house as requested (which doesn't always
happen!). I am very impressed with your service and will definitely
be ordering from you again in the future and will recommend my friends.
Thanks again for your prompt service.

Have a sunshine day :-)

I am just e mailing to tell you what I think of you........... Brilliant!
I have dealt you quite a few times and I am so impressed with the delivery service.
I wish some of the suppliers I deal with were so quick as yourselves.
I am always encouraging therapists to look at your website as your prices are great.
I wish you had a few more oils available though!!   I need pomegranate...... Its good for tapeworm!
No I don't have tapeworm but at least I know I got the oil If one of my clients got it!!!
But really I just wanted to tell you that for as long as I am an Aromatherapist you got a very satisfied customer.
C Troughton

Many thanks for my order, which arrived (so speedily) this morning in perfect condition. 
I am especially pleased with the purple essential oil bottles and hope that these continue to be stocked by you??? 
Thank you also for the free gifts.
 I do appreciate them and will order at least two of the oil fragrances when I next return...
With my thanks again.
J (Glanfield)

I just thought id respond to your note.

I am very satisfied with my experience with Essential Oils Direct.
All items ordered were received .
Packaging was very well done, delivery was quick and the products excellent.
As 4 items u may consider-spray on foot and leg cooler with horse chestnut in.
This is something i use a lot and have recommended to all my friends.


D M Dean
I can't believe how quickly my order arrived! It was all well packaged and I can't wait to start experimenting!
Thank you
L Hogg

In answer to your customer satisfaction survey
Yes I received all the items ordered
They were packaged well and very promptly received
It was not necessary to follow any specific delivery instructions
Yes I am satisfied with your products.
I bought some argan oil from another supplier as I don't think you stock it however it is not something I buy very often.
Many thanks
L Fuller

Hello everyone
I have today received my order of essential oils.
Very many thanks for such a quick delivery of excellent quality oils.
I have never been disappointed and although I no longer use the amount of stuff as in the past I do still rely on you entirely for my needs in this field.
Give yourselves a GOLD star.
I have just recently recommended you to someone having a go at soap making.
Thanks again

Thankyou so much for my order received on the day you predicted.
The items were and as with previous orders packaged well with no damage whatsoever.
Delivery instructions have always been followed and the service you provide is excellent.
I am very satisfied with the products and have had no problems with them.
I cannot at the moment think of any items that I need that you do not supply, excepting soap moulds for which I found another supplier.
Along with this I would like to thank you for your friendly and helpful service and of course I shall
be contacting you again in the near future.
P Beard

Just want to let you know my order came today and I am delighted with my purchases.
I will highly recommend your business to my work colleagues, and looking forward to dealing with you again. 

Dear all at EOD,
I am so impressed with the service that you provide. 
All of your products are extremely good, from the quality of the essential oils and carrier oils, to the beautiful boxes and the base materials. 
But what absolutely floors me is how I can place an order at 8.30 pm, and it is despatched at 8.30 am THE VERY NEXT DAY!!! 
Well done, and thank you so much.
S Grimshaw

My order was superbly packed and received in two working days.  The
products are superb and the fragrances are quality. 
Communication with Essential Oils Direct are easy and I got a response to a query within
hours of sending the email and over the weekend too.  Thank you.

SG (Sittingbourne)

I would just like to thank you for the very speedy delivery, I received my oils today and they were very well packed and exactly as I ordered.
I am extremely pleased with the service and will recommend your company to my student and practitioner friends.
Thanx very much

I just wanted to thank you for the speedy delivery of my two recent orders.
As well as oils, I ordered the 'student carrying box' which arrived this morning.
It looks even better in real life than in the photo, and I am very impressed with the quality and price.
I will definitely be shopping with you again, and will be recommending your site to my friends!

V Johns

Thank you very much for the box of goodies, which arrived on Tuesday.  The
order was complete and I've already had a wonderful relaxing bath with the
fig and honey bubbles. Thank you for such prompt service.

Sincerely S Morton

I placed an order on 17 May 2005, which arrived today. I just wanted to congratulate you on your excellent customer service. I am absolutely delighted with my purchases, speed of service and prices. THANK YOU. I will definitely be purchasing more, and will recommend you to all my friends and family.

S Mahoune

I just wanted to say how impressed I am with your service!
My oils have just arrived less than 24 hours after ordering which means that I don’t have to panic
to make up the customer’s order!  

N Bonfield MAAPA 

Firstly, I'd like to thank you for all of your great service I receive. I have always had no trouble
ordering via your website, and my orders turn up very quickly.  I am very pleased with the quality
 of your stock, and as much as I can try to order everything I can/need from you.
I know this time of year is very busy, and I'm impressed how quick my orders still get delivered usually within 2-3 days.

C Swain 

Can I just tell you how impressed I am - order placed yesterday, arrived today.  Thank you so much!

A McKay

Hi There,

Just to let you know I received my order a couple of hours ago, as always, very pleased with the goods and it’s an absolute pleasure doing business with you guys.

Have a great weekend, Best regards. 

B A O’Reilly

Thank you Dave for your help.   I have to say after receiving some goods
from you guys I am extremely impressed with your service and am
recommending you to fellow holistic therapist friends.

Thank you again,


Being in a job involving customers myself, I know how quick people can be to complain and how slow they are to pass comment if they are satisfied, so I would like to take this opportunity to give praise when it's due.
I have had 3 orders off you so far and every product ordered has been available.
The orders have arrived within 48 hours and with nothing broken or disappointing!
Thanks for the great customer service, I have recommended your site to several people.

S. B 

Wow! Thank you very much!

I'm looking forward to receiving and getting to use my essential oils.  I found your website very easy to  use and the choice is amazing!!! Can't wait to shop with you again!

Kindest regards,


Hi just wanted to say how impressed I am with your company and I would have
no hesitation in recommending you to  My orders arrived extremely promptly, well packed
and the products were of a high standard.

Many thanks, look forward to ordering from you in the future.

J Clinch

Thank you Dave. 

I think this will come in handy.  Thanks also for the creams, which arrived today.
Thanks for your excellent service.

Kind regards

Dear Sir or Madame,

I don't usually do this type of thing but I just wanted to say how impressed I am with your service.
I placed an order online yesterday and it arrived today! The selection is huge, the products are high quality and everything is very reasonably priced- it doesn't get much better than that!

L Janik

Dear EOD Team,

I just wanted to thank you for the speedy delivery of my two recent orders. As well as oils, I ordered the 'student-carrying box’, which arrived this morning. It looks even better in real life than in the photo, and I am very impressed with the quality and price. I will definitely be shopping with you again, and will be recommending your site to my friends!

Thank you once again,

V Johns

I have just taken delivery of the order that I made with you, everything was ok and the smell is wonderful. Thank you very much The quality of your oils is fantastic and the delivery arrived early the next day. I consider you the only supplier that I need now. 

Thank you

D Jones 

Dear Dave

Thank you very much that’s really kind of you.  You may be sure that I shall continue to do business with you in future as I am becoming addicted to aromatherapy.

Very best wishes, 

J Ross


I just wanted to say, what a great website!!
I've been looking at purchasing a lot of essential oils etc for home use and have previously looked at other websites. However, they have proved to be much more expensive than yourselves and I particularly like the wholesale mode you have enabling  persons like myself to purchase in bulk and have some sort of discount for doing so. The range of products is also fantastic, as
I've been trying to track down oils such as lime that many other websites don't seem to stock.


Miss Nuttall of Conwy

Dear EOD, thank-you so much for my order - you are always so quick to
respond, and your packages are always exciting to unpack! Also the
Christmas Oils are very much appreciated - very generous of you. Thanks!

J Heald

Many thanks, the order arrived safely and I am delighted with the oils.

J Frayne

I would like to thankyou for my order which I received 7 August 2007.
I am thrilled with the products and the prompt fuss free delivery.
I shall definately be ordering from you again and will be recommending you to my colleagues and friends.
Again thankyou


Customer reviews and testimonies received via email.