RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. Some products have a tamper evident seal and once the seal has been broken and the item has been opened it cannot be returned. Unless of course there is an issue with the item on opening. You'll also need to provide us with the order number.
To start a return, you can contact us via our online contact form.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned like custom products (such as bespoke orders) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges.
The fastest way to ensure you get what you want is to contact us regarding the item you wish to return, and once approved, make a separate purchase for the new item and we will refund the item on it's arrival.
14 day cooling off period
Notwithstanding the above, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need to provide us with the order number.
To start a return, you can contact us via our online contact form.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via our online contact form
