Essential Oils Direct Logo
UK AROMATHERAPY SUPPLIES
Essential Oils, Carrier Oils, Base Products, Bottles & Jars and much more.
ESTABLISHED 1993

Terms & Conditions - Retail and Wholesale Orders

Pricing


We offer our goods at both retail or wholesale prices. By default the prices displayed are retail prices. If you are a wholesale account holder you will need to login or register a wholesale account in order to view wholesale prices. All customers e.g home user, therapist, retailer etc are welcome to open a wholesale account but minimum order rules apply.

There is no minimum order if placing an order in retail mode. Minimum order rules apply for wholesale orders/account holders. See the minimum order section below.

All prices quoted are in £'s sterling and are based on the current rate of VAT set by UK HM Customs. We reserve the right to change the price of any product without prior notice for any reason including a change in taxation levels or as a result of price fluctuations due to supply or any other issues. We reserve the right to supply products from a different origin should supply become difficult from any particular source.

Ordering and Payment

We accept several different payment methods.

We are fully PCI Data Security Standard (PCI DSS)

1) Credit or Debit Card - Pay online via our secure online card payment processor (Sagepay). Full details of security measures in place can be read in the privacy policy section below.
2) PayPal - Use your PayPal account details to quickly complete your purchase.
3) BACS (transfer payment via your online bank account) - Full details of how to pay by this method are provided on screen and by confirmation email after ordering. Choose Pay by Bacs at the checkout.
4) Cheque - Full details of how to pay by this method are provided on screen and by confirmation email after ordering. Choose pay by cheque at the checkout

We do not accept cash payments.

We accept most debit and credit cards including Visa Debit, Visa Credit, Visa Electron, MasterCard Debit, Mastercard Credit, Solo and Maestro using a secure online payment system provided by SagePay. We also accept payments by PayPal. Orders can be placed 24 hours a day, 7 days a week.

If you have signed up with your card provider for MasterCard "Secure Code" or Visa "Verified by Visa" you may be asked to answer additional security questions on a separate screen. You may see one of these logos during this process.

visa and mastercard verified logo

Please Note: Acceptance of payment does not constitute acceptance of an order. Essential Oils Direct (EOD) reserve the right to reject an order for whatever reason, even if payment has been processed, in which case payment will be refunded in full. Acceptance of an order is at the sole discretion of EOD. An example of this might be an order placed for an out of stock item which it turns out has changed significantly in price.

Minimum Order Level


Online Orders:
Retail Orders: No minimum order rules apply.
Wholesale Orders: £35 + Vat (£42 inc Vat)*

Telephone Orders:
Retail & Wholesale - Minimum order is £65 + Vat (£78 inc VAT)

*This amount refers to goods only and before any delivery charges are added e.g the goods total excluding vat in your basket has to be £35 ex vat (or £42 inc vat) before you can proceed to the checkout if ordering at wholesale prices.

If you are located close to OL2 6DS and can collect from our warehouse please read our guidelines regarding reduced minimum order levels for wholesale order. To see this info you must be logged into your wholesale account >[More info about click and collect] - Goods must be pre-ordered.

Our phone lines are open Monday to Thursday 09.30 - 16.00 & Friday 9.30 till 15.00.

Delivery Charges

Delivery charges are automatically calculated at the checkout and vary depending on your account type, postcode and the total value of goods in your basket. Visit our delivery charges page to view current rates. Please note, if you are wholesale customer you need to login to see wholesale order delivery charges as these are different compared to retail orders.

Delivery Information


All deliveries are carried out by UK Mail couriers. We do not use Royal Mail

We do not currently deliver to PO Boxes or BFPO addresses or to non-UK addresses.

We aim to despatch all orders promptly and within 1 working day of payment being received. Orders placed before 1pm are usually despatched the same day (Monday - Friday only). Please refer to the "delivery status" section on our home page for live delivery estimates. All orders are despatched by trackable courier.

See the chart below for an approximate guide of when your order will be despatched.
(This is a guide only and we accept no liability for any loss incurred as a result of a later than expected delivery).

Deliveries might be attempted any time between 7.30am to 6.00pm. 
Please bear this in mind when choosing a delivery address. There are also options at the checkout to provide leave safe or leave with neighbour requests. If you provide a mobile number the courier will send a text message with an estimated delivery time (if your area is covered by this service).

It is really important
to choose a delivery address which will be occupied during the above times or if not provide alternative options at the checkout.

Day of order                    Expected despatch date        Expected latest delivery date       
Monday Monday or Tuesday Tuesday or Wednesday
Tuesday Tuesday or Wednesday Wednesday or Thursday
Wednesday Wednesday or Thursday Thursday or Friday
Thursday Thursday or Friday Friday or Monday
Friday Friday or Monday Monday or Tuesday
Saturday Monday or Tuesday Tuesday or Wednesday
Sunday Monday or Tuesday Tuesday or Wednesday

Disclaimer: We send the goods on an express delivery service which means delivery is usually the next working day (Monday to Friday only). This may change during holiday periods such as Bank Holidays, Easter, Christmas and New Year. The delivery charge is the standard fee payable and is not a payment solely to guarantee the speed of the service. As couriers from time to time may experience problems beyond their/our control, we cannot 100% guarantee that the consignment will be delivered next day or that the parcel will be delivered within the predicted hour time slot communicated by UK Mail text. We accept no liability for any loss incurred as a result of a late delivery or failed delivery promise and no refunds will be given of the delivery charges if a parcel arrives later than estimated. If delivery of the goods is time critical we recommend that you order several days in advance of the required delivery date (when possible), this to ensure no inconvenience is suffered in the unlikely event of a delivery being delayed due to circumstances beyond our control.

Click and Collect


Order online and then pick up from our Click and Collect Collection point. All goods must be pre-ordered. No cold calling to buy products is permitted as we are located in a warehouse and not a retail outlet/shop)

Details: It is possible to place your order online and choose 'collect from our warehouse' at the checkout. Goods are usually ready by 9.30am the following day (Monday to Friday only). We send an email when the goods are picked and ready. Sometimes the email can go into your spam/junk folder. Orders are often ready in under 1 hour during quieter periods. Goods will be held for around 2 weeks and then if still not collected we will contact you to check your requirements. Visit our collection orders section for full details.

Please note:  The address below is a warehouse collection point only and not a retail shop. Goods must ordered and paid for in advance of your visit. Strictly no cash payments or over the counter sales.

Collection point address: 
Unit 13 Parkside Industrial Estate
Edge Lane Street
Royton, Oldham
OL2 6DS

We are located here

Any sales / order queries should be submitted via our online helpdesk, and not when collecting your goods.

Day Opening Times
Monday 9.30 - 16.00
Tuesday                 9.30 - 16.00 
Wednesday 9.30 - 16.00
Thursday 9.30 - 16.00
Friday 9.30 - 15.00

Out of Stock Items


In the unlikely event that an item is out of stock after we have received your order. We will contact you to inform you. All in stock items will be delivered as usual. You then have the option of placing the out of stock item on backorder to be delivered at a later date. Alternatively we can refund you for the out of stock item. If the out of stock item has risen in price when we try to replenish stocks, we reserve the right to cancel the order for this item.

If collecting: All in stock items can be collected as usual. You then have the option of placing the out of stock item on backorder to collect at a later date or a refund.

Returns Policy / Cancellations

Returning correctly supplied returned items

Essential Oils Direct Ltd offer a 30 day returns policy on all items. Items must be returned in their original condition and must be unopened or unused. In the case of essential oils, fragrance oils and any other natural product from our range we realise that you might want to open the container to evaluate the product. However for hygiene/health & safety reasons we cannot refund any item which has been opened or used.

In the case of unopened, unused item/s these can be returned within the 30 day period for a full refund of the cost of the returned item/s. The cost of the original delivery is not refundable.

If the item/s are being returned due to no fault of ours (the seller) then the cost of returning these items must be paid by you (the buyer). If a complete order is returned we reserve the right to deduct the cost of the original delivery from the refunded amount.

Returning damaged or incorrectly supplied goods.

In the unlikely event any of your goods are damaged, faulty, missing from your order or the wrong items has been supplied. Please notify us within 2 working days after delivery or collection.

If you wish to report damaged or faulty goods please contact our online helpdesk clearly detailing the problem, date of order and invoice number. We will then advise on the the best procedure which may vary case by case. If it is determined that a product is faulty, incorrect or missing from an order and this is the fault of the seller, then a full refund will be granted or a replacement item sent at full cost to the seller.

Bespoke products or special orders.

In the case of bespoke items/bulk essential oils and goods which have been manufactured or ordered in especially for a client. These goods are sold on a non-returnable basis unless a special agreement is in place prior to ordering.

Cancellations:

In compliance with ‘Distance Selling Regulations 2000’ you have the right to cancel your order within seven working days after the day goods are received. If you wish to cancel your order please contact us clearly detailing your requirements and proving the order/invoice number. This does not apply to bespoke orders if raw materials have been sourced or manufacturing has already commenced.

Making a Complaint


Complaints: In the unlikely event that you are not satisfied with any of our products or services, please contact us immediately and we will endeavour to deal with your problem in a prompt, fair and confidential manner. 

Disputes: UK Law will apply in all cases.

Product Safety


Please read carefully our safety information section before using any of our products. In addition please refer to MSDS information if available and also product labelling for more information. If you are still unsure please contact our online helpdesk for more information. 
 
If you are pregnant, suffer from epilepsy, high/low blood pressure or any other specific condition please seek medical advise before using any of our products.

Privacy Policy


We are fully PCI Data Security Standard (PCI DSS) compliant.

Any information collected via our website is controlled by: Essential Oils Direct Ltd, Registered Office: 13 Parkside Industrial Estate, Edge Lane Street, Royton, Oldham OL2 6DS.
The information is collected and stored to allow a speedier ordering and administrative process. We collect your Name, Address, Postcode, Email address & Status (e.g home user or student) + other optional fields. We also collect a contact telephone number so that we may contact you urgently in the event of any queries relating to an order.

None of the information we collect is passed on to any third parties other than those responsible for delivery of your order. Essential Oils Direct will only use the information provided for its own internal marketing purposes if you have expressly given us permission to use the information in this way. This data will not be shared with any third parties.

All credit card payments are handled and processed by Sagepay.com (not Essential Oils Direct).
Full details of the security measures in place can be found in the Security policy section.
Details of Sagepay's privacy policy can be found in their Privacy policy  section.

In order to respect your privacy, we manage personal data in accordance with the Data Protection Act’s ‘Data Protection Principles’, namely:

 • Fairly and lawfully processed, processed for limited purposes.
 • Adequate, relevant and not excessive, accurate.
 • Not kept for longer than necessary, processed in accordance with the data subject’s rights.
 • Secure, not transferred to countries without adequate protection.