Returning correctly supplied returned items

Essential Oils Direct Ltd offer a 30 day returns policy on all items. Items must be returned in their original condition and must be unopened or unused. In the case of essential oils, fragrance oils and any other natural product from our range we realise that you might want to open the container to evaluate the product. However for hygiene/health & safety reasons we cannot refund any item which has been opened or used.

In the case of unopened, unused item/s these can be returned within the 30 day period for a full refund of the cost of the returned item/s. The cost of the original delivery is not refundable.

If the item/s are being returned due to no fault of ours (the seller) then the cost of returning these items must be paid by you (the buyer). If a complete order is returned we reserve the right to deduct the cost of the original delivery from the refunded amount.

Returning damaged or incorrectly supplied goods. In the unlikely event any of your goods are damaged, faulty, missing from your order or the wrong items has been supplied. Please notify us within 2 working days after delivery or collection.
If you wish to report damaged or faulty goods please contact us clearly detailing the problem, date of order and invoice number. We will then advise on the the best procedure which may vary case by case. If it is determined that a product is faulty, incorrect or missing from an order and this is the fault of the seller, then a full refund will be granted or a replacement item sent at full cost to the seller.

Bespoke products or special orders.

In the case of bespoke items/bulk essential oils and goods which have been manufactured or ordered in especially for a client. These goods are sold on a non-returnable basis unless a special agreement is in place prior to ordering.

Cancellations:

In compliance with ‘Distance Selling Regulations 2000’ you have the right to cancel your order within seven working days after the day goods are received. If you wish to cancel your order please contact us clearly detailing your requirements and proving the order/invoice number. This does not apply to bespoke orders if raw materials have been sourced or manufacturing has already commenced.