Terms and Conditions

All prices quoted are at wholesale rates:

To qualify you need to spend over the minimum order.
(see Minimum Order & Delivery Charges)

Home Users, Therapists, Students and Resellers are all welcome.

We do not have a RETAIL site.

All prices quoted are in £'s sterling and are based on the current rate of VAT set by HM Customs. We hereby reserve the right to change the price of any product and/or minimum order levels without prior notice for any reason including a change in taxation levels or as a result of price fluctuations due to supply or any other issues. We reserve the right to supply products from a different origin should supply become difficult from any particular source.

We accept the following payment methods.

1). Credit or Debit Card - Pay online via our secure online card payment processer.
2). Pay Pal - Use your Pay Pal account details to complete the purchase.
3). BACS via your bank - Full details of how to pay by this method are provided on screen and by confirmation email after ordering, Simply choose pay by Bacs at the checkout.
4). Cheque - Full details of how to pay by this method are provided on screen and by confirmation email after ordering. Simply choose pay by cheque at the checkout.

WE DO NOT ACCEPT CASH  PAYMENTS

We accept most debit and credit cards including Visa Debit, Visa Credit, Visa Electron, MasterCard, Solo and Maestro using a secure online payment system provided by SagePay. We also accept payments by PayPal. Orders can be placed 24 hours a day, 7 days a week.

If you have signed up with your card provider for MasterCard "Secure Code" or Visa "Verified  by Visa" you may be asked to answer additional security questions on a seperate screen. You may see one of these logos during this process.

Please note: Acceptance of payment does not constitute acceptance of an order. Essential Oils Direct (EOD) reserve the right to reject an order for whatever reason, even if payment has been processed, in which case payment will be refunded in full. Acceptance of an order is at the sole discretion of EOD.

Wholesale Minimum Order Requirements:

Online Orders: £25 + Vat (£30 inc Vat) *
Telephone Orders: £66 including VAT

(*this amount refers to goods only and excludes any additional delivery charges)

If you can collect from our warehouse please read this section regarding minimum order levels also [ More Info ]

Phone lines are open Monday to Thursday 09.30 - 16.00 & Friday 9.30 till 15.00

ZONE A -  England, Wales & parts of Scotland (excluding postcodes listed in zone B )

Order value up to £54.99 + Vat (£65.99 inc Vat) = £4.50 + Vat
Order value over £55.00 + Vat (£66.00 inc Vat) = Free Delivery

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ZONE B - Rest of the UK - See postcode list below.

Order value up to £54.99 + Vat (£65.99 inc Vat) = £14.50 + Vat
Order value over £55.00 + Vat (£66.00 inc Vat) = £10.00
Order value over £100 + Vat = Free Delivery

Zone B postcode list - (If your postcode or location is not in this list choose zone A)

AB31 to 38	KA27 & 28	Isle of Man (IM)
AB40 to 56	KW	Northern Ireland (BT)
HS	PA20 – 78	ZE
IV	PH4 – 50

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ZONE C - Channel Islands Only - (0% Vat applies)

Order value up to £54.99 ex Vat = £14.50
Order value £55.00 ex Vat = £12.50
Order value over £100 ex Vat = £7.50
Order value over £125 ex Vat = Free Delivery

Please ensure you choose Channel Islands as the country for the delivery address so the system will not apply Vat charges. 

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Delivery Times: All orders placed before 11.45am are usually shipped the same day by next day courier (Mon-Fri only). Deliveries to some postcodes in Zone B or Zone C may take an extra day due to the location. Check our home page for up to date delivery statuses.

Collected Orders: Please visit the following page for Collected Orders

Overseas clients: At present we DO NOT deliver outside of the UK or Channel Islands. Please click here and if in the future we decide to offer overseas delivery services we will contact you by email.

Disclaimer: Whilst we send the goods on a 24/48 hour delivery service. As all couriers from time to time experience problems beyond their control we cannot 100% guarentee that the parcel will be delivered next day. We accept no liability for any loss incurred as a result of a late delivery. Please allow sufficient time when ordering for urgent projects.

WE CANNOT DELIVER TO BFPO ADDRESSES

We aim to despatch all orders within 1 working day of payment being received.

However during busy periods this may extend to 2 working days.

Check the "delivery status" box on our home page for up to date delivery times.

All orders are despatched by 24-48 hr courier.

See the chart below for an approximate guide of when your order will be despatched.
(This is a guide only and we accept no liability for any loss incurred as a result of a later than expected delivery)

DELIVERY TIMES CAN RANGE FROM 7.30am to 5.30pm
Please bear this in mind when choosing a delivery address.

PLEASE CHOOSE A DELIVERY ADDRESS WHICH WILL BE OCCUPIED DURING THE ABOVE TIMES

Day of order	Expected despatch date	Expected latest delivery date
Monday	Monday or Tuesday	Tuesday or Wednesday
Tuesday	Tuesday or Wednesday	Wednesday or Thursday
Wednesday	Wednesday or Thursday	Thursday or Friday
Thursday	Thursday or Friday	Friday or Monday
Friday	Friday or Monday	Monday or Tuesday
Saturday	Monday or Tuesday	Tuesday or Wednesday
Sunday	Monday or Tuesday	Tuesday or Wednesday

STRICTLY PRE-ORDERS ONLY - NO COLD CALLING

Details: It is possible to place your order online and choose collect from our warehouse at the checkout. Goods are usually ready by 9.30am the following day (Monday to Friday only).  We send an email when the goods are picked and ready. Please keep an eye out for this as sometimes the email can go into your spam folder. Orders are sometimes ready as quickly as within 1 hour during quieter periods. Goods will be held for around 2 weeks and then if still not collected we will contact you to check your requirements.

Please note:  The address below is a collection point only and not a shop. Goods must ordered in advance of your visit.  STRICTLY NO CASH PAYMENTS.

Collection point address: 
Unit 13 Parkside Industrial Estate
Edge Lane Street
Royton, Oldham
OL2 6DS

View an  online map

Any queries are best submitted via the contact us link on this website, not when collecting your goods.

Day	Opening Times
Monday	9.30 - 16.00
Tuesday	9.30 - 16.00
Wednesday	9.30 - 16.00
Thursday	9.30 - 16.00
Friday	9.30 - 15.00

In the unlikely event that an item becomes out of stock after we have received your order. We will contact you to inform you. All in stock items will be delivered as usual. You then have the option of placing the out of stock item on backorder to be delivered at a later date. Alternatively we can refund the monies back onto your payment card. 

If collecting: All in stock items can be collected as usual. You then have the option of placing the out of stock item on backorder to collect at a later date.

In compliance with ‘Distance Selling Regulations 2000’ you have the right to cancel/return your order seven working days from the day after that on which the goods are received.

If you wish to cancel your order please log into your account then click on the "Customer service helpdesk" link in the "My Account" section on our website, clearly detailing your request and order number etc.

Tamper evident or used products:  We will accept any item back for a full credit, provided it has not been used. Or in the case of tamper evident products that the seal has not been broken. If a product is faulty on arrival or has been incorrectly supplied it can also be returned for a full refund. If the goods are being returned through no fault of the us (the seller) then the cost of returning the unwanted items must be paid by the buyer. In addition, if a whole order is returned we reserve the right to deduct the cost of the delivery from the refunded amount were applicable.

Bespoke products or special orders: In the case of bespoke products/bulk essential oils and goods which have been ordered in specially for a client. These goods are sold on a non-returnable basis unless a special agreement is in place prior to ordering

In the unlikely event any of your goods are damaged, faulty or missing from your order please notify us within 2 working days after delivery or collection.

If you wish to report damaged or faulty goods please  log in and then click on the "Customer Service Helpdesk" link in the "My Account" section on our website, clearly detailing the problem and the invoice number.

Complaints: In the unlikely event that you are dissatisfied with any of our products and services, please contact us immediately and we will endeavour to deal with your problem in a prompt, fair and confidential manner.

Disputes: UK Law will apply in all cases.

Please read carefully our safety information section before using any of our products. In addition please refer to MSDS information where available and also product labelling for more information. If you are still unsure please contact us for more information.

If you are pregnant, suffer from epilepsy, high/low blood pressure or any other specific condition please seek medical advise before using any of our products.

Any information collected via our website is controlled by: Essential Oils Direct Ltd, Registered Office: 13 Parkside Industrial Estate, Edge Lane Street, Royton, Oldham OL2 6DS.

The information is collected and stored to allow a speedier ordering and administrative process. We collect your Name, Address, Postcode,Email address & Status (e.g home user or student) + other optional fields. We also collect a contact telephone number so that we may contact you urgently in the event of any queries relating to an order. One of the optional fields is your birthday. This is an optional field and is collected for the sole purpose of sending out a birthday greetings. We require only the day and month (not the year).

None of the information we collect is passed on to any third parties other than those responsible for delivery of your order. Essential Oils Direct will only use the information provided for its own internal marketing purposes providing you have given us permission to do so. This data will not be shared with any third parties.

All credit card payments are handled and processed by Sagepay.com (not Essential Oils Direct).
Full details of the security measures in place can be found in the  Security policy section.
Details of Sage Pay's privacy policy can be found in the Privacy policy  section.

In order to respect your privacy, we manage personal data in accordance with the Data Protection Act’s ‘Data Protection Principles’, namely:

•Fairly and lawfully processed, processed for limited purposes,
•Adequate, relevant and not excessive, accurate
•Not kept for longer than necessary, processed in accordance with the data subject’s rights,
•Secure, not transferred to countries without adequate protection.