Essential Oils Direct is a family run business that has specialised in the sourcing and supply of pure & natural essential oils and base oils since 1991. We have a policy of supplying only the finest products whilst also supplying them at the best possible prices. We have an ongoing policy of passing on any cost savings achieved through increased buying power to our customers and have over the years continually reduced our prices whenever it has been possible.
Our product range is constantly expanding in line with our customers needs. Thanks to excellent feedback by telephone, e-mail & returned questionnaires we have compiled what we believe is one of the largest selections of aromatherapy products in the UK.
We pride ourselves on our fast order processing and delivery service and over the years we have built up a reputation for being a company who can be trusted to despatch orders quickly when working to a tight deadline.
Since we started trading in 1991 we have
served over 12500 happy clients ranging from retailers, therapists, charitable organisations, health workers, universities & colleges, GP's, students and home users. We are finding that the majority of new enquiries that we receive are as a result of a recommendation by an existing satisfied customer.As an extra service subject to minimums we can create products based on your own formula.
We hope you will enjoy our products and we look forward to being at your service.
QUALITY CONTROL
1). We use only suppliers whom we know well and have visited/ audited and who are generally known to be reliable.
2). We maintain close contact with new sources and with the market in general to remain aware of what is happening with regard to crop prices, shortages etc. This gives us some warning of when supply may be difficult and a reason to be extra vigilant.
3). All products are bought against a written specification. This also forms the basis of the specification before the product is released for sale. Products are also bought in against pre-shipment lot samples.
4). Where possible our products are sourced with original producers, farmers and their principle brokers. Our supplier's local agents are often asked to inspect materials prior to purchase and prior to shipment. On arrival all products are then verified against samples to ensure compliance.
5). Goods are then processed through a quality management and procedures system. This provides for written procedures, specifications and test documents and the recording of results as well as traceability and recall systems.
6). Every raw material is then subject to a thorough quality control check. The exact parameters for QC tests will vary from product to product based on the knowledge and security held on a given product or supplier but routinely these tests include compliance with the following to achieve positive release of the goods.
Organoleptic assessment (odour, appearance, taste etc) as appropriate.
Visual evaluation (colour, clarity, foreign materials etc)
Specific gravity (SG)
Optical rotation (OP)
Refractive index (RI)
Flash Point (FP)
Solubility (usually in ethanol)
& a full range of product specific tests.
7). Our principal supplier run their own HP -GCMS equipment in house and comparitive data profiling is a routine QC tool.
No product is released for sale without having first achieved positive QC release.
No such products supplied by Essential Oils Direct have been produced from Genetically Modified material nor have they or there ingredients been tested on animals. Essential Oils Direct operates a policy of sourcing materials from suppliers and growers who conform to similar policy statements and in addition who regard environmental policies with regard to the maintenance of sustainable natural resources.
In addition we confirm that with regard to cosmetic products including skin/hair and body or bath care products we operate a policy of formulating high quality products for optimum performance. Such products generally include high levels of active natural materials and are formulated to include natural products wherever possible. We do however use synthetic additives such as preservatives and other functional materials where we consider these are necessary for the provision of the most appropriate product.
All products carry an unconditional guarantee and will be replaced or refunded without question provided the goods have not been used or damaged and that we are advised within 7 days of delivery.
